IT Asset & Service Management

IT Asset Management (ITAM)

We offer ITAM solutions that help organisations track, manage, and optimize their technology investments, ensuring that assets are efficiently used, well-maintained, and compliant with regulatory standards.

We offer solutions that include some of the following important features:

• Asset Tracking and Discovery
• Asset Lifecycle Management
• Software Asset Management (SAM)
• Barcoding and RFID Tracking
• Centralized Asset Repository

IT Service Management (ITSM)

We offer ITSM solutions that provide frameworks and tools to plan, deliver, manage, and improve the IT services provided to customers. These solutions focus on aligning IT services with the needs of the business and ensuring effective and efficient service delivery through standardized processes, workflows, and automation.

We offer solutions that include some of the following important features:

• Incident Management
• Service Request Management
• Problem Management
• Change Management
• Configuration Management (CMDB)
• Knowledge Management
• Automation and Workflow Management
• Service Level Management (SLM)